Questions & Answers…
FAQs – If you’ve got a question about Oakwood, chances are you’ll find the answer here. If not, contact us and we’ll do our best to help.
What time does the park open and close?
A: The days and times we open varies throughout the year. Please click here for more information.
What are your prices?
A: We have a range of ticketing options, including Season & Annual Passes. All tickets are available to purchase online; Day Pass – Allows entry into Oakwood Theme Park for a single visit on your chosen date, Season Pass – Allows unlimited entry into Oakwood Theme Park during the 2023 season, Annual Pass – 12 months of membership, unlimited entry into Oakwood Theme Park and an exclusive Annual Pass Perks Pack. Browse the different ticket types by clicking here.
Do you allow dogs into the theme park?
A: While we don’t allow dogs, other than guide/assistance dogs, into the park, we do provide free holding kennels just outside the entrance tills. Kennels are available on a first come first served basis. You can leave the park to check on your dog as often as you like. We recommend you bring a bed/blanket, a bowl, their favourite toy and water for your dog to ensure they are comfortable during their stay. All dogs remain the sole responsibility of their owners throughout the day.
Are your rides affected by bad weather?
A: We occasionally have to temporarily suspend operations of some of our rides due to high winds, rain, thunder or lightning. Once the weather conditions improve, we always endeavour to resume operations as quickly as possible. If you are concerned rides may be closed please call 01834 815170 between 9:30am and 5pm to check.
How do I get to you?
A: The easiest way to get door-to-door directions is to use the AA route planner. Oakwood is signposted on brown tourist information signs from the end of the M4 and throughout Pembrokeshire. Follow the M4 West until Junction 49 and take the A48 to Carmarthen. From here, head towards Fishguard and Haverfordwest. You will find us off the A40 eight miles before Haverfordwest.
Can I get to you on public transport?
A: Unfortunately, Oakwood is not situated on a public bus route although Haverfordwest and Narberth nearby both have train stations. Local taxi firms will be able to help with transport to and from the station. Narberth Taxis – 01834 860297.
Do you sell a family ticket?
A: No! Although, Day Pass Tickets are cheapest when purchased 7 or more days in advance of your visit.
Do you offer discounts for large groups?
A: Yes we have a discounted price for groups over 15 people. Information regarding group visits can be found here
Do you accept Tesco Clubcard Vouchers?
A: We do! Click here for more information and our useful “How To Guide”.
Is there anywhere I can leave a bag during my visit?
A: Yes. We have a left luggage facilities at Whistlestop Shop and The Box Office. There is a small charge of £2.00 per item.
Do I have to pay to park my car at your theme park?
A: Absolutely not! We provide plenty of free parking for our visitors.
I’m bringing my baby. Where can I change nappies and warm bottles?
A: We have bottle warming facilities at Baby Care Room in Neverland. There are baby changing facilities in the toilets behind the Waterfall ride, Spooky Street toilets and Whistlestop toilets. The park map displayed around the park have these facilities clearly marked.
Will I get wet on any of your rides? Is there somewhere I can change my clothes?
A: We have four water rides so you could get very wet, especially on Drenched. To ensure the success and enjoyment of your day, our water rides open later than the other rides in the park. We advise bringing a spare set of clothes. Tumble driers are available in First Aid on a first come, first serve basis.
What should I wear to your theme park?
A: Our park is set in 80 acres of Pembrokeshire open countryside so flat footwear and all-weather gear is advisable. On some rides you may get wet or muddy so please don’t wear your favourite items of clothing. Make sure you dress for comfort. Loose clothing and certain types of footwear are not permitted on some rides due to health and safety.
Can my children come to your park by themselves?
A: While we look after the safety and the general wellbeing of our visitors throughout the day, we cannot provide parental supervision. All children under 13 years of age (entering the park on a Junior or Toddler pass) must be accompanied by a responsible parent, guardian or care giver.
Why is there a charge for Vertigo?
A: We have to charge for Vertigo because we can only fly a limited number of visitors each day. If we increased the admission charge to include Vertigo we would not be able to satisfy demand for the ride and visitors would leave disappointed. Find out more about Vertigo here.
Do I need to book Vertigo in advance?
A: You can take advantage of an online saving by booking Vertigo at the same time as purchasing your online tickets. Alternatively, we advise booking a timed slot for Vertigo as soon as you enter the park, to ensure that you are able to fly should you so wish.
Do I have to pay even if I don’t want to go on the big rides?
A: Oakwood charges an admission fee to the park rather than a wristband/pay per ride system. All guests are required to have a valid ticket upon entry into the park. There are plenty of gentle family rides if you don’t like white knuckle rides and lots of viewing places to watch your family and friends enjoying themselves.
Do I have to pay even if I’m pregnant?
A: Oakwood charges an admission fee to the park rather than a wristband/pay per ride system. All guests are required to have a valid ticket upon entry into the park. There are plenty of places for you to sit and enjoy the atmosphere, watching family & friends!
Can I book tickets online?
A: Yes, all tickets need to be booked online. Please use our online booking system. If you are a large group please call 01834 815170 between 9am and 5pm and we will deal with your booking personally.
I have not received my eTicket confirmation email?
A: At Oakwood we treat internet security very seriously in order to protect you, our valued customer, from nasty things such as fraud. To achieve this we need a few extra details from you when making payment. The details you enter must match exactly the details the bank hold about you – you could check this on a bank statement. If you have not received an email confirmation, first off check your junk mail folder, if you still haven’t received an email confirmation within a couple of hours please contact our customer services department on 01834 815170 and we can look into this for you.
Any failed transactions, with pending funds appearing on your account by your bank have not been passed on to us and will be returned to you in 5-7 working days depending on your bank. If after this period your funds have not been released then please contact our customer services department by emailing: guestservices@oakwoodthemepark.co.uk and we can look into this for you.
Are there places to eat?
A: We have a range of different catering outlets at Oakwood Theme Park. The selection of outlets open during your visit may vary, and we will not open all outlets on off-peak or quieter dates. If in any doubt, please give us a call on 01834 815170 prior to your visit and we’ll be able to advise which outlets will be open on the day of your visit.
My leg/arm is in plaster. Can I still use your rides?
A: Visitors in casts are still able to use the majority of rides and attractions providing they can sit comfortably in the ride, all restraints are fitted properly and they can hold onto the lap bar/restraint system in place. Please note that some rides have over the shoulder restraints and require visitors to be able to bend their elbows and knees. Please also note there is a risk of chipping or knocking casts on some of our white knuckle rides. We also recommend that water rides are avoided as your cast may get wet. Visitors in casts will be permitted to use rides only at the discretion of the ride operator.
Do you have first aid facilities on site?
A: We have a designated first aid area with a qualified first aider on site at all times. First aid is located between Neverland and Dizzy Disk. From time to time the first aid officer may be called out to deal with incidents around the park. However, they can always be contacted by radio through Reception or your nearest retail/catering outlet. Please note we can’t dispense medication.
How do I reclaim an item of lost property?
A: All lost property is handed into Reception. Please check there before you leave the park to see if your item has been found. If you need to check after your visit then please call 01834 815170 between 10am and 5pm and ask to be put through to lost property.
Is there a meeting point for lost children?
A: Yes and one for lost parents too! Our ride Vertigo can be seen throughout the park, and as such makes a great meeting point if you or any of your group become separated from each other. We strongly advise parents to make children aware of this meeting point, which is sign posted, when entering the park.
What is there for young children?
A: The majority of our rides are suitable for young children, particularly when accompanied by an parent or guardian. For specific ride restrictions please refer to the ride information found here.
When are you busy with school visits?
A: We traditionally receive large volumes of school parties in July, during the final weeks of the summer term.
Can I get a good mobile signal at the park?
A: Due to the park’s rural location mobile coverage is patchy in some areas. However, we do have WIFI coverage in available areas of the park.
Can I buy tickets for Oakwood as a present?
A: You can indeed! Please proceed with purchasing your ticket online – Then pop the OAK-COL-******-* booking reference number in a card to send as a gift! We will need the exact booking reference number to be able to locate the tickets on arrival to the park.
Can I smoke/vape at Oakwoood?
A: Smoking/vaping is permitted at Oakwood with the exception of inside buildings, ride queues and Neverland. We ask smokers/vapers to please be considerate of other guests and children when visiting the park. Please ask a member of staff if you are unsure.
Are there any restrictions on rides during quiet times?
A: During off peak time some rides will be placed on hourly rotations. When rides are on rotation this will be communicated at Admissions before you enter and also on the ride entrance.
What do I do if my online photo isn’t working when I try to redeem it?
A: Copies of on ride photos are stored on “The Cloud” for 30 days. Guests must download their digital copies within 30 days of their visit. After this time they are deleted and cannot be retrieved. If you are having problems within this period please email us with your Photo Code on GuestServices@OakwoodThemePark.co.uk so we can try to access this manually for you.